FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

Emergency? Dial (250) 748-1687 & Select Option 3

How could I have used this much water?

You could possibly have a leaky toilet or faucet that's difficult to detect. You may also have a broken water line.  Please refer to the Customer Service, High Water Bill page of this website for tips on how to detect a leak.  You may also call the office and we'll work with you to solve the problem.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the discolouration.

What chemicals does our utility district add to the water?

Only chemicals that are approved by the Guidelines for Canadian Drinking Water Quality for treatment of drinking water.

My water tastes, looks, and smells funny. Is it safe to drink?

Public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line). Our disinfectant levels are tested daily to ensure safety.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.