To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
Emergency? Dial 250 710 8207.
What do I do in a boil water advisory? See: islandhealth.ca/learn-about-health/drinking-water/what-do-during-boil-water-notice/boil-water-faqs.
How could I have used this much water?
- You could possibly have a leaky toilet or faucet that's difficult to detect.
- You may also have a broken water line.
- Please refer to the Customer Service, High Water Bill page of this website for tips on how to detect a leak.
- You may also call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
- Check your meter and the surrounding area for possible leaks.
- Next, call the office and report low pressure for your area.
Why is my water discolored?
- A repair could have been completed recently by you or one of your neighbours. This could have allowed air to enter the line, causing the discolouration.
- Run the water until it is clear. Call the office if it does not clear up.
What chemicals does Cowichan Bay Waterworks add to the water?
- Only chemicals that are approved by the Guidelines for Canadian Drinking Water Quality for treatment of drinking water.
- Low levels of chlorine are added regularly
My water tastes, looks, and smells funny. Is it safe to drink?
- Public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line).
- Disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
- Most likely your water heater may need to be flushed.
- Most manufacturers recommend hiring a professional to flush your water heater.
- If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
I paid my water bill, why do I have an outstanding balance?
- some customers mistakenly pay the wrong "payee" (common examples are the CVRD or the Province of BC)
- please check your bank statement if you are unsure whom you might have paid
- be sure to ensure you are paying the correct 'Payee" - Cowichan Bay Waterworks District
- nickname your accounts to be sure you use the correct one
- contact whom you mistakenly paid to see if you can get a refund